Kathmandu & Pokhara Tour Package

General Terms & Conditions

Booking Process
Please complete the booking form and forward to us with 30% of advance amount of your total package cost. You have to pay the stated percent of amount along with booking form prior to at least 60 days of your departure. On receipt of your booking form and advance, we will confirm your booking and send you an email with your booked details package and complete invoice. You must pay your invoice before 35 days of your Trip departure.

Payment Options
You can pay us thru cash transfer to our bank account which details will provide to you during booking.
ATMs are available in many places around Kathmandu valley. You will also easily get money exchangecenters which will exchange your currency in Nepali currency – rupees. They also accept your credit cards.

Responsibility
Kailash Journeys works for the fulfillment of your every desire that you expect from our travel packages. With this motive we work with honest and due attention to our valued client. However, we shall not be responsible for any deviation or changes in your itineraries due to unavoidable circumstances like political unrest, strike, earth quakes, flight delays, landslides, sickness, accident etc. Any extra cost thereof shall bear by the client themselves.

Note: Flight cancellation is very likely while you travel to some remote parts of Nepal like Lukla, Jomsom, Jumla, Taplejung and Tumlingtar due to erratic

weather conditions
The day is so windy that is why flights operate only in the morning in those destinations.

Accident or Loss
Kailash Journeys has no liability for the loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the vehicles, accommodation, and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

Documents
All clients are personally responsible for holding valid passport, visas and other personal travelling documents. All the foreigners except Indian have to have valid passport and visa while entering Nepal. The visa can be obtained on arrival to Tribhuvan International Airport or the check points at border. For more information about Visa to Nepal.
Kailash Journeys shall not responsible if the clients do not hold valid passport and relevant visa.

Health and Safety
The client should acknowledge that Nepal is adventure destination where most of tourists come for adventure activities like trekking, climbing, rafting, canyoning, mountain biking etc. Kailash Journeys strongly advises to our clients to consult their doctors before they come to Nepal. However, our guides are trained with first aid training and they carry medical kit during the trekking for our client’s safety.

Alternation in Prices and Itineraries
Prices can go up or down. We will give you the prices accurate but sometimes some factors may influence the prices. In such conditions we reserve the right to increase the price of your accommodation after you have booked but no later than 30 days before the arrival date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your accommodation price will be as the result of changes in our costs of supplying your accommodation resulting from currency fluctuations and government action. An administration charge and any relevant travel agent’s commission is included within these amounts.

Right to Cancel Booking by Kailash Journeys (P) Ltd.
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We may cancel your booking if there is an event that is out of our control, such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions, and any other similar events.

Travel Insurance
Kailash Journeys strongly recommend to its client to get insurance in their home country before they book our travel packages. The insurance should covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal life.

Extra Cost
The extra cost due to unavoidable circumstances or due to reason that is beyond our control shall not be liable to us.

Complaint
If you have a complaint about your accommodation whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/e-mail and we will endeavor to assist. If you have any complaint regarding the services of our staff then contact us immediately.

Your Conduct towards staff and other guests
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behavior is disruptive or affects other guests or is threatening or abusive towards our staff or agents, on the telephone, in writing or in person. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section the conduct also of any other person in your party.